Refund & Cancellation Policy

Ordder.io is a subscription software service. This page explains how to cancel and when money is returned.

Free plan

There is no free trial. New accounts start on the free plan, which needs no payment details and stays free indefinitely within its own limits. A paid plan is charged through Razorpay from the moment you subscribe to it, at the cycle shown at checkout.

Cancelling a subscription

• Cancel any time from Settings → Billing inside the app, or by writing to support@ordder.io.
• Cancellation stops future billing. Your account keeps working until the end of the period you have already paid for.
• Your data stays available throughout that period, and you can export it before it ends.

Refunds

Because access is provided immediately and continuously, we do not routinely refund part-used billing periods. We do refund in these cases:

• Duplicate or incorrect charge — refunded in full.
• Charged after a cancellation we failed to action — refunded in full.
• A prolonged failure of the service that prevented you from using it, and that we could not resolve — refunded pro-rata for the affected period.
• Within 7 days of a first paid subscription, if the service has not worked for your business, we will refund that first payment on request.

How and when a refund is paid

• Approved refunds are raised within 7 business days of us agreeing them.
• Money is returned to the original payment method through Razorpay. Once raised, your bank or card issuer typically takes a further 5–10 business days to credit it — that part is outside our control.
• We will confirm by email when the refund has been raised, with the reference.

Charges from WhatsApp

Where your plan includes WhatsApp template messages, Meta charges for those per message and those charges are not refundable once a message has been delivered.

Shipping and delivery

Ordder.io is a software service delivered over the internet. There is nothing physical to ship. Access is enabled immediately on successful payment, and your login is the delivery.

Disputes

If you believe you have been charged incorrectly, write to support@ordder.io with the payment reference. We aim to respond within 2 business days and to resolve within 7. Nothing in this policy limits rights you have under Indian consumer law.

Contact

MahiSys (OPC) Private Limited, operator of Ordder.io.
support@ordder.io