The same buyer, four different threads
WhatsApp, Instagram DMs, email and a web form each look like a stranger unless something merges them back into one buyer record.
Industries / Retail & E-commerce
One inbox for every channel a buyer actually uses
A customer who messaged on Instagram last week and WhatsApp today is still one customer. Ordder recognises them, remembers the thread, and doesn’t make them repeat themselves.
What this actually looks like
"Hi, can I get the same order as last month? Also is it in stock?"
Ordder matches the buyer across channels, looks up their last confirmed order, checks current pricing, and sends a fresh quote — instead of a human having to scroll back through old chats first.
Why this desk breaks first
The specific way retail & e-commerce enquiries go wrong
"Same as last time" isn’t a SKU
Repeat orders arrive as a memory, not a product code — someone still has to work out what "the usual" means before it can be quoted.
A photo instead of a product name
A buyer sends a picture of the item they want, not its SKU. If nothing reads the photo, the enquiry sits until a human opens the app.
What Ordder does about it
Built for how retail & e-commerce actually sells
Buyer identity merged across channels
The same person messaging from a different number or handle is recognised as one buyer, with one order history, not four disconnected threads.
Reads a photo of the product
A buyer sends a picture instead of a name — Ordder matches it against your catalogue rather than bouncing the enquiry back for a description.
Answers in the buyer’s language
Replies go out in the language and script the buyer wrote in, not a fixed English template.
Confirm → invoice, same minute
An accepted quote becomes an order and a GST invoice without anyone touching a keyboard.
GST, specifically
Retail GST rates range from 5% to 28% depending on the product — Ordder applies whatever slab is set against each catalogue item, so one storefront can sell across multiple rates correctly.
Questions people actually ask
- Does Ordder work across WhatsApp, Instagram and a web form at once?
- Yes — every channel feeds the same inbox and the same buyer record, so a rep sees the whole conversation regardless of where each message arrived.
- What if a buyer sends a photo Ordder can’t match?
- It says so rather than guessing, and either asks a clarifying question or escalates — a wrong guess on the buyer’s behalf is worse than asking.
Forward one real enquiry and see what comes back
Start free, no card required. If it doesn’t quote your catalogue correctly, you’ll know within one conversation.